GC Admin application is used by GM dealers and GM corporate staff to onboard a new staff in a dealership and assign the staff member new roles, application access, reporting and other accesses.
PROJECT OBJECTIVE
Redesign the admin portal to make the look and feel consistent with the dealer portal and user friendly. The original design was outdated and inconsistent and user had difficulty finding information. Site will have multiply admin roles at the corporate level and the dealerships.
CHALLENGES
Many user roles and each role had a different access and it had to be visually very seamless.
MY ROLE
I lead the visual design, research, user tests to get a sign off on the design and worked closely with the development team, product owners and BAs to achieve requirements and make sure the redesign is within the existing site architecture to minimize development efforts.
PROCESS
Research
Meet with employees at dealerships and get feedback of the portal and what improvements they would like to see in the new design
Work with developers and product owners on what the possibilities and restrictions are on the current environment
Concept
Create process flows, wireframes and review the layout with the Users, Product Owners and Development team
Prototyping
Create a hi-fidelity clickable prototype to conduct user tests and for the development team to understand the flow
Testing
Conduct user tests at the dealership to get quick validation before going in production.
CONCLUSIONS
The new design was very simple and intuitive, after going live the call center calls significantly reduced.
